• +255 743 041 922
  • info@junglepeakadventure.com
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Plan Your Trip

1. Booking and Payment Policy

All bookings with Jungle Peak Adventure must be confirmed in writing via email or our website.

  • A deposit of 30% is required to secure your booking

  • The remaining balance must be paid 30 days before arrival

  • For last-minute bookings (within 30 days), full payment is required at confirmation

  • Payments can be made via bank transfer, online payment, or other approved methods

Failure to complete payment on time may result in cancellation of your booking.

2. Prices

  • All prices are quoted in US Dollars (USD) unless stated otherwise

  • Prices include only the services listed in the itinerary

  • Jungle Peak Adventure reserves the right to adjust prices due to:

    • Changes in park fees

    • Government taxes

    • Fuel price increases

  • Once full payment is made, your price is guaranteed

3. Descriptions and Services

  • All itineraries, accommodations, and services are described to the best of our knowledge

  • Wildlife sightings cannot be guaranteed as they depend on nature

  • Accommodation may be substituted with similar standard options if necessary

  • We reserve the right to make minor changes to improve your safari experience

4. Cancellations and Refunds

Cancellation by Client:

  • More than 30 days before arrival: refund minus deposit

  • 15–30 days before arrival: 50% refund

  • Less than 15 days: no refund

Cancellation by Company:

  • In rare cases (weather, safety, or unforeseen events), we may cancel or reschedule your safari

  • Clients will be offered:

    • Alternative dates OR

    • Full refund

5. Complaints

  • Any complaints must be reported immediately to your safari guide or our office

  • We will do our best to resolve issues during the trip

  • Written complaints must be submitted within 7 days after the safari

6. Alterations

  • Changes to itineraries requested by clients may be subject to additional costs

  • Jungle Peak Adventure reserves the right to:

    • Modify routes

    • Change accommodations

    • Adjust schedules due to weather, safety, or operational reasons

All changes will be communicated where possible.

7. Liability

  • Jungle Peak Adventure acts as an agent between clients and service providers

  • We are not liable for:

    • Injury, illness, or death

    • Loss or damage of personal belongings

    • Delays caused by airlines, weather, or other external factors

Clients participate in safari activities at their own risk.

8. Medical & Travel Documents

  • Clients are responsible for:

    • Valid passport (minimum 6 months validity)

    • Visa requirements

    • Vaccinations (e.g., Yellow Fever if required)

  • Travel insurance is strongly recommended and should cover:

    • Medical emergencies

    • Trip cancellations

    • Evacuation

9. Tour Authority

  • The safari guide has full authority during the tour

  • Clients must follow all instructions for:

    • Safety

    • Wildlife protection

    • Park regulations

Failure to comply may result in removal from the tour without refund.

10. Supplier’s Conditions

  • Services such as lodges, camps, airlines, and transport are provided by third parties

  • These suppliers operate under their own terms and conditions

  • Jungle Peak Adventure is not responsible for:

    • Changes made by suppliers

    • Delays or service interruptions